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| Details about Job ID# 22884 |
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| Employer: |
iVenture Solutions, Inc. |
| Position: |
I.T. - Tech Support |
| Job category: |
IT/Computers/Programming |
| Description: |
Remote Support Engineer -
iVenture is looking for a Remote Support Engineer to help serve our growing client base. Remote Support Engineers have the primary responsibility of providing remote support services to our clients. This includes heavy interaction with end-users in diverse computing environments working with a wide range of technology. Our Remote Support Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.
Who is iVenture and what do we do?
iVenture is an IT service provider. We provide IT services to small-midsized business throughout Jacksonville and Orlando. For many clients – we are “the” IT department. For others, we supplement an existing IT department in whatever capacity we can.
For more: www.iventuresolutions.com
What type of person should apply for this position?
Providing great service to clients is demanding. If you are looking for a 9-5 routine network environment, get annoyed by those pesky “end-users” and unexpected problems at 4:58pm, and the last technology book you read included “Windows 2000” in the title, this probably isn’t the place for you.
However, if you are passionate about IT, thrive in a fast paced, high-pressure environment, really do love helping people from end-users and IT staff to C-level execs, and want to earn a great living working with an incredible staff, then we might have a fit!
Some of the key things we see within our staff and look for in new members:
•Love what you do: you live, breathe and sleep IT. Our clients expect our staff to be passionate about technology. IT should NOT be just a hobby for you.
•Thrive in a fast paced, high-pressure environment: A typical day might involve working with 8-10 different clients on a range of support issues. You have to be able to mentally change gears quickly.
•Pursue solutions with relentless passion: The day is over when the client says the work is finished.
•Enjoy talking to people, in layman’s term: You should understand when to use tech jargon, as well as when not too. Hint: we use the phone more than we use email when talking to our clients.
•Understand that education is a continual journey in our industry: If you’re not advancing your knowledge, you’re history.
Compensation:
Base Salary: based upon experience and skill set. Starting base salary $45,000to $55,000
Bonuses: based upon job performance, customer satisfaction, and billability. $2,000 to $6,000 annually
iVenture employs only the highest quality personnel in order to provide an outstanding customer experience. Our employees are individually held to measureable goals for customer satisfaction, revenue generation (billability), and general technical expertise. As a result, a successful employee can earn bonuses and impact future compensation based on personal achievements. Simply put, your work ethic can directly impact your earnings.
Benefits:
•Dynamic and fast-paced environment with constant access to new technologies. Short refresh cycles ensure clients utilize newer technologies through regular upgrades
•Ability to work with a team of professionals committed to providing the very best technology solutions with excellent customer service
•Healthcare, Vision and Dental Coverage
•Long-term disability coverage and Life insurance
•401K with 4% company match
•Annual Employee profit sharing plan
•Mileage reimbursement for all company/client related travel
•Company provided iPhone
•Training - Microsoft, Citrix, Sonicwall, and many others
•Paid vacation time accrual starts immediately, can be used after 90 days (1st year - 6 vacation days, 2 personal days, 2nd year - 12 vacation days, 2 personal days)
•8 paid major holidays (New Year’s Day, Christmas Eve, Christmas, Thanksgiving, Friday after Thanksgiving, Memorial Day, Labor Day, July 4th)
•New client and employee referral incentives
Position Requirements:
•5+ years of desktop and server support experience
•Associates Degree or higher
•MCITP: Server Administrator or above
•Cisco CCNA and Citrix CCEA are strong plus
•Non-Smoker
•The ability to communicate effectively with clients via phone, email, and in-person, and articulate technical projects and support resolutions to non-technical people
•Excellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutions
•Ability to take ownership of projects and complex problems and follow through with minimal supervision
•Ability to document work continuously through-out the day and provide detailed ticket and time sheet updates
•Take a personal interest in the technology supported and responsibility for the quality of work performed
•Desire and self-motivation to learn new technologies and stay abreast of industry changes
•Ability and positive attitude towards working with a diverse range of technology daily
•Familiar with best practice IT procedures for networks from 5 to 250 users, ability to convey essential information to clients
•Professional demeanor and appearance
•Valid driver’s license with reliable transportation
•Non-smoker. Smoking is prohibited at all client sites, in and near all iVenture offices
•Drug-free
•Dependable and reliable, available between 7:00AM and 7:00PM Monday-Friday (flexible 8 hours shifts)
•Participate in a 24x7 on-call rotation for a 1 week period, 2-3 weeks/year
•Ability to lift 50lbs
•Ability to type 25 wpm
Required Technical Experience:
3 or more years of design, implementation and support experience with the following technologies:
Server Platforms: Windows 2003/2008 Server (AD, DNS, Security, Backup/DR)
Server Virtualization and Shared Storage
Network Applications: Exchange 2003/2007/2010, SQL 2000/2005/2008, Citrix
Desktop Platforms: Windows XP/Vista/7 (32/64bit) (Group Policy, Profile Management)
About iVenture
iVenture provides IT services to small and medium sized businesses throughout Jacksonville and Orlando. We offer fast, professional, local IT services. For customers without an IT staff, we are the full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 5 – 250 users and are primarily Microsoft Windows based networks.
(www.iventuresolutions.com). iVenture is recognized locally as one of Jacksonville's top 25 best places to work, as well as one of the 50 fastest growing privately held companies in Northeast Florida. Nationally, iVenture is recognized by CRN Magazine as number 41 out of the top 100 technology firms, and recognized by INC Magazine as one of the country's top 5000 fastest growing companies.
Keywords: Tech Support, Computer Support, System Engineer, System Administrator |
| Web Page: |
http://www.iventuresolutions.com/cont/careers.html
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This job offer posted 3/7/2010. |
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